Block Time is a cost effective plan that will take care of all of your business computing, networking, and computer maintenance needs. Block Time can be used for any of the services provided by TEK 1st. It covers everything from planning and installation to on-going support and maintenance. Purchasing Block Time is a simple and flexible approach to obtaining professional computer services—no matter what you might need.
Ways to use your Block of Time
- Computers/workstations fixed on-site
- Installation and configuration of software or hardware
- Telephone Support
- Remote Support
- On-site and Off-site repair of equipment
- Software or hardware upgrades
- Problem Solving
Advantages
Unlike typical support plans, Block Time can be applied toward a wide variety of services over an unspecified period of time. There is no "use it or lose it" deadline, nor are there any terms that limit its use to certain types of services or products. All of the services provided by TEK 1st can be billed against Block Time. If more time is needed than what was initially purchased, an additional Block of Time can be purchased at the same discounted rate.
Time is accurately tracked through our online ticketing system for each use of the Block Time. You will receive a trouble ticket update for each support activity, indicating the type of service performed, the amount of time used, and the time remaining under the current block plan.
