- (A Proactive verses Re-Active approach to problem prevention)

• Flat Fee - Calculated based on number of network devices
  • 24 Hour Support at no additional charge
  • No trip charge

• Daily status updates through ticketing system
• Monthly reporting of systems status

- (Primarily used to to repair existing problems, projects or upgrades)

• Purchased in 10 hour segments

• During Normal Business Hours
  • Hourly rate $95.00
  • Billed in 6 minute increments with NO minimum

• After Hours
  • Hourly rate billed in 30 minute increments
  • No trip charge

Purchased hours can be rolled over month to month and are non-expiring

Can be converted to Retainer after 30 hours or when system is stabilized.

- (Used primarily for emergency or down situations for new clients)

• During Normal Business Hours
  • Hourly rate $125.00
  • Billed in 6 minute increments with 1 hour minimum

• After Hours
  • Hourly rate at time and one half $187.50
  • Billed in 1 hour increments with 1 hour minimum
  • Trip charge 50.00

Up to 10 hours can be rolled into a 30 hour block purchase